This Privacy Policy describes how www.theciderologist.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at gabe@theciderologist.com or by mail using the details provided below:

Barley Close, Church Street, Blagdon BS40 7SJ, United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

When you visit Our website, www.theciderologist.com, and make a purchase, we collect certain types of information, all deemed Personal Information, for a variety of reasons. This broadly falls into two categories: Device Information, to offer you the best possible website experience and to guard against fraud, and Order Information, so that we can process your order in a timely fashion

We collect Personal Information using cookies, log files and tag files.

Personal information collected relates to purchases that you make.  This includes your name, date of birth, billing address, shipping address, delivery instructions, payment information (including credit and debit card numbers or PayPal account details, plus email address, and phone number. We refer to this as Order Information. 

How Is Personal Information Used? 

The Ciderologist uses the Order Information that we collect generally to fulfill any orders placed through the Site, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: Communicate with you;  Screen orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information relating to our products or services.

Device Information that we collect is used to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site). 

 

 

Sharing Personal Information

We share your Personal Information with Third Parties to power the The Ciderologist webshop.  The Ciderologist uses Shopify Ltd for the shopping experience and website and MailChimp as the marketing automation platform. By submitting your details to The Ciderologist, you acknowledge that the information you provide will be transferred to Shopify and MailChimp for processing in accordance with their Privacy Policy and Terms. You can read more about how Shopify uses your Personal Information here.

We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here. You can opt-out of Google Analytics here. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

 

Your Rights 

Through the Data Protection Act, under the rules of the GDPR, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact our gabe@theciderologist.com.  There is no charge for this service.

As  a resident outside the Canada and the US, since Shopify is domiciled in Canada, please note that your information will be transferred outside of Europe, in particular to Canada.

Data Retention 

When you place an order through the Site, we will maintain your Order Information for our records for at least a year for regulatory reasons, and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at gabe@theciderologist.com

The Ciderologist
Gabe Cook, Barley Close, Church Street, Blagdon, Bristol, BS40 7SJ, United Kingdon

 

Last updated: 01/08/2022