Terms and Conditions of booking with The Ciderologist
Please read carefully as they set out our respective rights and obligations. Once you purchase your ticket, by default you accept these terms and conditions.
Our tours are operated by The Ciderologist (hereby referred to “us”, “we”, “our”).
Section 1: Booking with The Ciderologist
1.1 Booking Confirmation
Full payment is due at the time of booking. Once full payment is made you will be allocated a place / places on the particular tour and a confirmation email will be sent to you. This is your confirmation of booking. This should be printed and saved for your own reference. Please bring the confirmation of booking with you, either printed or on phone as this will serve as your ticket and will be requested on the day of tour by our Lead Guide. Failure to provide confirmation of booking may result in you being refused entry onto the tour.
1.2 Booking for Multiple Persons
When making a booking for multiple persons, the first named person on the booking request agrees on behalf of all persons detailed on the booking that he/she/they:
- a) has read these booking terms and conditions and agrees to be bound by them;
- c) is over 18 years of age at the time of booking and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services; and
- d) accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Section 2. Minimum Age Requirements:
Due to the nature of the tour we advise that this is for over 18’s only. We must comply with the ‘Challenge 25’ scheme, so please bring Photo I.D with you if you are below the age of 25 or believe that you look below the age of 25.
Section 3. Special requirements:
3.1 Fitness & Health
We advise that participants should be physically fit enough to be able to get in and out of the minibus unaided and walk on rough terrain in the orchards for up to 45 minutes. We regret that we do not have wheelchair accessibility on our vehicle.
You must inform us in writing of any medical condition that’s requires attention or medication before your tour commences.
3.2 Dietary Requirements
Any dietary requirements, allergies or medical requirements must be advised to us in writing a minimum of 7 (seven) days in advance of departure. Although we will endeavour to accommodate them, we cannot guarantee this, so would advise customers to discuss special dietary or medical requirements with us prior to booking on a tour.
We take no responsibility where advice has been sought within 7 days of departure.
We do not accept any responsibility for any food or drink allergies that affect you whilst on the tour.
Section 4. Insurance
4.1 Travel Insurance
There is no travel insurance cover included in the price of the ticket.
4.2 Personal Injury & Loss
We take no responsibility for any injuries or loss to you incurred while on your tour.
Section 5. Cancellation / Refunds
FREE cancellation up to 14 days prior to scheduled tour departure.
We do not provide a refund if notification is received less than 14 days of the scheduled tour departure date.
Section 6. Transferring your booking to a Third Party/Resale of tickets
If you are obliged to cancel, you may, with reasonable notice and permission, transfer your booking to a third party who satisfies the conditions required to take the tour. Resale of tickets, without notification to or permission of The Ciderologist is not permitted.
We may be able (at our discretion) to offer an alternative tour date if we are able to resell your tour tickets for the original booking date.
Section 7: Missed Tours/Lateness
It is your responsibility to meet the tour at the arranged collection point prior to the advertised departure time. Unfortunately we cannot wait for ‘latecomers’. Should you miss your tour departure time from the agreed pick-up location we are unable to offer refunds. Please plan to arrive in plenty of time and contact us on email@example.com within 48 hours of departure if you are unsure of the departure time, location or how to get there.
Section 7: Special Offers
Tours already booked cannot be cancelled and re-booked where special offers and discount codes are made available.
Section 8: Amendments/Changes to your Tour
8.1 Amendments/Changes to scheduled tours by The Ciderologist
We reserve the right to change tour itineraries at any time and at our discretion. We will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.
We reserve the right to alter our itinerary in the event of circumstances outside of our control. This includes outbreaks of contagious diseases and unexpected closure of cideries etc.
8.2 Cancellation of tours by The Ciderologist
We reserve the right to cancel the tour at any time. If for the unlikely reason we have to cancel the tour and therefore The Ciderologist are responsible for the cancellation, a full refund will be offered to each passenger, and the passenger will incur no fee.
8.3. Price Adjustments of tours by The Ciderologist
We reserve the right to increase or decrease the price of our tours at any time.
Section 9: Customer Conduct
9.1. Customer Actions
You accept responsibility for your actions and for any damage or loss caused by you (the passenger).
9.2. Damage caused by customer
Any damage or loss caused by you on the tour will be paid in full by you, to the owner of the cidery or any other property visited on the tour date. Failure to do so will render you responsible for any future claims including costs that might subsequently be made against you or us.
9.3. Damage to The Ciderologist
Any damage caused to the vehicle, or any other property owned or leased by The Ciderologist, internally or externally by you, will be paid for in full by you on the day.
9.4. Disruptive, Drunken and Inappropriate Behaviour
If, in our judgement a participant is deemed to be disruptive, drunk or uncontrollable in any way, we will refuse to allow them to continue the tour and they will have to make their own way back to the drop off point. No refunds of any nature will be made in these circumstances.
9.5. The consumption of Food & Drink whist on the vehicle
No food or alcoholic drinks are to be consumed on the minibus unless permission has been requested to, and permission granted by, the Lead Guide
You must obey the laws of England whilst travelling on our tours. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our Lead Guide who will decide to cancel your pass or not and their decision will be final.
9.7. Following Instructions:
Your appointed Lead Guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the Lead Guide.
If you do not comply with the said representative and are not compatible with the general enjoyment and well-being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
9.8 Lateness & Delays:
It is your responsibility to meet your tour at arranged points. Because of the nature of the service, The Ciderologist will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service.
In the case of delays of other connecting services The Ciderologist will not be liable and we reserve the right to wait for you or not, provided prior contact has been made to us by all reasonable means.
The Ciderologist will endeavour to ensure that departure and arrival times are met.
Section 10. Smoking:
There is a strict No Smoking/vaping policy in the minibus and inside any of the buildings visited on the tours.
Section 11: Dogs:
Dogs may be accepted on personalised and bespoke tours and may incur additional cost to you the customer and at the discretion of The Ciderologist. Sadly we cannot accept dogs on our public tours.
Section 12: Bespoke/Personalised Tours (Non-Standard Tours)
12.1 Complimentary Pick-up/Drop Off Service
The Ciderologist may offer a complimentary pick-up and drop-off service from a pre-arranged local pick-up location and this must remain the same for drop-off location, at no times and under no circumstances (unless exceptional and at our discretion) can this be changed during the course of a tour.
12.2 Changes to Pick-Up/Drop-Off Location
Changes to the pre-arranged pick-up point must be requested at least 7 days prior to departure. Because of the nature of the service, The Ciderologist will require to dictate pick-up times from pre-arranged points in order to meet our tour itineraries and start times.
It is the participant’s responsibility to get to the pick up point at the prescribed time for collection by the tour minibus to start the tour. Failure to do so will mean a delay in the starting of the tour and a reduction in the time spent at each venue on the tour. Excessive lateness may result in the tour being cancelled or guests having to make their own way to a venue to reconvene with the tour. No refunds, in part or in full, will be provided as a result of customer lateness.
If in the unlikely event we are delayed due to circumstances outside our control, we will endeavour to contact customers to inform them of the delay and the likely impact this may have of the days timings.
All times for the itinerary are approximate and the departure time at each location will be dependent on the participants’ time required at the various locations as well as traffic.
Section 13: Weather Conditions
Under no circumstances can we be held responsible for weather conditions. UK weather can be changeable at the best of times, so please dress appropriately. No ticket can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
Section 14: Complaints
In the highly unlikely event that you may wish to make a formal complaint, please inform the Lead Guide. If the matter cannot be resolved immediately or during your trip after the Lead Guide’s best endeavours to do so, your complaint should be emailed to firstname.lastname@example.org as soon as is reasonably possible after the tour, but within 30 days thereof so that your complaint can be investigated. The Ciderologist will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.
Section 15: Miscellaneous
During the tour we may take photographs and films of you (individually or as part of a group) while you are a passenger or on location at a vineyard/distillery/brewery. These may be used on our website/brochures and/or advertising and publicity material on social media without obtaining any further consent or payment in respect of such photographs and/or films. We will of course ask your permission on the day if you are happy for this to be taken.